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Know your customer

We conduct user research and interviews to determine your clients’ needs to help increase and retain their engagement, loyalty and trust.

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Empower your brand

We’ll help you make a good first impression with strategic brand messaging and a consistent brand experience across all mediums.

Full-service integrations

We can provide seamless e-commerce, payment, shipping, social media and application integrations, so you can serve your customers more effectively.

Only the expertise you need

We keep our team flexible and work with a large network of contractors to provide our clients with specialized expertise specific to their needs.

We understand your budget needs

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Budget-sensitive process

We do our due diligence to minimize scope creep and stay within budget.

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Flexible pricing options

We’re open to project-based, hourly or retainer pricing models to best fit to your needs.

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No monthly fees

You don’t need to sign up for any obligatory monthly maintenance fees just to work with us.

Research

  • Persona creation
  • User journeys
  • Stakeholder interviews
  • Heuristic assessment
  • Data analysis
  • Market analysis

Strategy

  • Information architecture
  • UI/UX strategy
  • UX optimization
  • Content strategy
  • Brand strategy
  • Strategic roadmaps

Digital design

  • Websites
  • Microsites
  • Online portals
  • Intranets
  • Process management systems
  • Mobile & web applications
  • Systems design

Other services

  • Responsive design
  • Programming & development
  • API integration
  • Search engine optimization (SEO)
  • Data analytics
  • Security & encryption
  • Branding & identity

Common project needs

Most projects tend to fall into one of the three needs below. The level of effort involved in the project phases is determined by the type of need.

Invent

Create something entirely new.

This approach focuses on brainstorming, design thinking and strategy to validate ideas and create a minimum viable product before investing too much time, resources and funding.

Chart showing degrees of focus for different phases of the Invent package.

Best suited for:
  • Trialing new initiatives
  • Digitizing analog processes
  • Something that’s never been done before

Grow

Scale what already exists and works.

This approach focuses on systems design thinking and capitalizing on existing solutions to scale and expand functionality, maximizing impact and boosting engagement.

Chart showing degrees of focus for different phases of the Grow package.

Best suited for:
  • Adding new features
  • Expanding to other platforms (e.g. mobile)
  • Long-term planning & future-proofing

Transform

Fix and optimize.

This approach focuses on identifying problems through rapid prototyping, usability testing and user feedback to uncover flaws in existing user flows and processes.

Chart showing degrees of focus for different phases of the Transform package.

Best suited for:
  • Revamping an existing platform
  • Changes in technology standards
  • Changes in user needs

Diagrams (above) illustrates three types of project needs. View accessible version.

Interested in working together?

Get in touch via email at info@coexdesign.ca or fill out the form below to get started.

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